Ceremony Coffee Roasters is a quality-driven collective [SE1] pursuing all things good in coffee.
In our hard work together and with partners and customers everywhere, we are about authentic community relationships, our integrity and the integrity of our products, and beautiful coffee experiences.
The Coffee Equipment Technician will help maintain equipment and provide on-site equipment training in cafes, restaurants, hotels, and other facilities in the greater Baltimore-Washington metropolitan area.
This position will be trained by and will report to the Technical Services Manager.
It requires passion for both coffee and doing good work, natural skill in working with your hands, and an ability to solve problems intuitively.
Previous technical experience is a requirement, and an ideal candidate should be able to apply that experience to coffee equipment.
This position is customer facing and is consequently a vital part of advancing the mission of Ceremony Coffee.
ESSENTIAL FUNCTIONS:
Studying with our Technical Services Manager to learn best practices for espresso and coffee equipment care.
Tasting and dialing in coffee at customer accounts, and troubleshooting brewing and cleaning practices
Training customers on equipment and proper coffee preparation
Helping to maintain a clean, presentable, and easily accessible workspace.
This includes company vehicles and café spaces.
Assisting in creating and maintaining an organized and cohesive parts and equipment inventory and workspace
Assessing and repairing home espresso equipment for customers brought in through our home repair program
Performing regular preventative maintenance and service calls for customers, which may include emergency calls on nights and weekends
Providing friendly, approachable customer service to the variety of accounts we work with, both wholesale and non-wholesale
Providing maintenance support for Ceremony cafes and facilities
Repairing, maintaining and retrofitting roasting equipment
Occasionally assisting with production tasks
Other duties as assigned
Ability to commute with heavy tools or parts around the DMV region
QUALIFICATIONS AND REQUIREMENTS:
General knowledge and proficiency with Microsoft Office applications
Clear written and verbal communication skills
Organizational and time management skills
Excellent attention to detail
Ability to work alone and unsupervised with a high degree of productivity and professionalism in potentially stressful situations.
Excellent customer service, interpersonal, and professional skills
Valid driver’s license and a clean driving record
EDUCATION AND WORK EXPERIENCE:
A combination of education and work experience that can include the following:
Minimum High School Diploma or equivalent
Bachelor’s or Associates Degree desired, but not required
1 year experience in a technical position: carpentry, electrical work, mechanical work, cable installation, etc.
Experience with tools, or in HVAC, mechanics, or electronics preferred.
Minimum 2 years of experience in the coffee industry, including as a barista
Stable job history and excellent references
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