9915 Store Manager In Training-Non Exempt

What You Will Do: The Store Manager in Training (SMIT) is a developmental position where individuals are trained and prepared to assume the role of a permanent Store Manager.
LL Flooring is looking for experienced managers that want to be a part of the LL Flooring team.
Regular travel and ability to relocate is required.
The SMIT will be trained on total store (four-wall) accountabilities and the day-to-day and long-term operations and financial requirements of a retail flooring business with an emphasis on delivering consistently positive results.
The SMIT will partner with the Regional Manager (RM) and, as assigned, the Store Manager (SM) in leading and directing a team of store associates and for providing general oversight of all functional areas of the store, including driving sales, overall store financial performance, and execution of company initiatives, staffing, inventory control, and compliance with company standards.
The SMIT will help manage the standards and expectations for all aspects of the store, will execute required tasks and duties as assigned and will delegate tasks or operational activities to others as appropriate.
The SMIT will lead my example and will supervise, inspect, train, and/or coach associates in order to accomplish all store sales, service and operational goals.
What We’re Looking For: • Reinforce expectations and provide leadership, coaching and oversight for a team of sales and sales support associates dedicated to driving revenues and committed to providing outstanding customer service.
• At the SM’s direction, assists in executing the daily operations of the store including but not limited to; sales, gross margin, customer satisfaction, safety, inventory control, expense management, merchandising, setting promotional events, training, opening/closing, alarm response, cash handling, SAP and facility maintenance.
• Achieve sales plans, gross margin, profitability goals as well as all operational standards on a daily basis.
• Work with the RM and, as assigned, the SM to recruit, hire and develop an outstanding sales and service focused staff to meet Company operating and sales objectives.
Work with associates to create training and development plans, identify career opportunities and maintain a store staff succession plan.
• Establish personal and individual associate sales goals and set performance expectations for each associate.
Review results and provide feedback and coaching on a daily basis to ensure success.
• Assists in maintaining clean, organized and safety compliant showroom, warehouse and support areas.
• Assists the ASM 1 - ASM 2 – Sales Support Lead in receiving/shipping and warehouse duties as required.
• Address all store performance management and associate relations issues in a timely and effective manner.
• Utilize proper business processes, sales techniques, and planning tools; conduct competitive shops of the competition and identify process improvements focused on driving sales with new and existing customers.
• Help develop and reinforce a climate of inclusiveness and respect where associates adhere to the highest standards of ethical conduct, teamwork and cooperation; foster an environment of open communication.
• Ensure that accurate and thorough information is entered into the company’s customer tracking databases.
Ensure that customer follow-up is completed in a timely manner and that proper and detailed notes are continuously entered for the entire customer’s sales process.
• Set the standard for customer service provided by associates and focus on driving associates’ sales by ensuring they are embracing all sales processes, including Pro-Sales, Installations and the “Journey”.
• Timely and accurate completion of all required reports, paperwork and maintain accurate financial records (e.
g.
reconcile daily cash report).
Ensure/verify completion of daily bank deposits, audits and check sheets.
• Ensure associates are aware of and comply with all laws, policies, safety standards, procedures and OSHA requirements.
Immediately address and/or report violations; follow the letter and the intent of all policies.
• Build productive, collaborative working relationships with the store team as well as with other Lumber Liquidators stores, third party vendors (installers) and corporate business partners including Pro-Sales and Installations.
• Complete required components of the Company training programs and become familiar with all departmental functions.
Look for opportunities to both learn from, and coach and mentor associates.
• Resolve customer service issues and complaints in a timely manner to the satisfaction of the customer and to the benefit of the Company within the four-wall accountability; “Act like an Owner, Think like a Customer”.
• Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Conduct audits as required; take corrective and preventative action as necessary.
• Ability to multi-task, prioritize and delegate tasks and duties to store staff in a complex retail environment.
Additional Requirements: • Excellent written, verbal and negotiation skills; effectively communicate with a diverse workforce and customer base.
• Effective project management and time management skills.
• Well rounded budget management and retail math skills.
• Proactively assist team members, managers and associates.
Step in and help when and as needed.
• Manage special projects and perform other duties as assigned.
May work at multiple stores during training.
• Ability to effectively problem solve by analyzing situations and applying creative and timely solutions.
• Customer Focus – Establish and maintain effective customer relationships.
Seek to understand customer needs and deliver solutions that meet customer expectations.
• Accountability – Follow through on commitments.
Take personal responsibility for decisions, actions, and failures.
• Collaboration – Cooperate with others to achieve shared objectives and get work done.
Consider interests of others as well as one’s own.
• Instill Trust – Show consistency in word and action.
Treat others with respect.
Operate with honesty and integrity.
• Change Management – Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer and scheduling needs.
• Detail Oriented – Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error free results.
• Leads by example in following the Company Code of Business Conduct (Ethics), all applicable tenants of the Lacey Act and other laws, policies and procedures.
What You Need to Succeed: Education: • High School graduate, GED or equivalent required; Bachelor’s Degree preferred Related Experience, Qualifications and/or Certifications: • Five to eight years of related sales/retail/customer service experience; minimum of two years of direct managerial experience (developing, leading teams and/or managing associates) • Experience recruiting, assessing, selecting and developing associates, preferably in a retail environment • Must possess a valid driver’s license and acceptable driving record (Required) Computer Skills / Special Equipment Knowledge: • Basic Microsoft Office skills (Excel, Word, PowerPoint and Outlook) • SAP experience a plus • Outstanding telephone skills • Experience with payroll scheduling system and Point of Sale (POS) experience preferred • Ability to drive/operate a forklift required (forklift certification required prior to operating equipment) WORK SCHEDULE/LOCATION • The SMIT assignment may require extensive travel and at the end of the assignment, individuals must be willing and able to minimally relocate within the region to which they are assigned.
• In general, a SMIT’s workweek consists of up to 40-hours per week.
SMITs may work more hours per week as approved by management and subject to overtime rules based on business, staffing and customer needs.
• SMITs are expected to be regularly involved in store opening and/or closing as well as working Sundays, evenings and holidays as required by business needs.
Regular travel may be required.
• Periodically, SMITs may find it necessary to arrange their schedule to fill store staffing gaps due to associate absences, scheduled Paid Time-Off, special/promotional events or other business demands.
WORK ENVIRONMENT SMITs generally work in a retail sales and warehouse environment that involves the use of office equipment, such as computers and telephones, machinery/mechanical equipment, ladders and heavy equipment (forklift).
Some exposure to moderate noise, outdoor elements (heat and cold) and airborne particles.
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily.
Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions.
Contact HR for additional information.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included.
It is intended to provide guidelines for job expectations and the employee's ability to perform the position described.
It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.
Additional functions and requirements may be assigned by supervisors as deemed appropriate.
This document does not represent a contract of employment and does not change the “at-will” relationship.
Lumber Liquidators reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Contact the Human Resources department (HR) with any questions or concerns.
LL Flooring is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable state or federal law.
Physical Demands Lifting / Carrying Requirements Standing C 10 lbs.
or less F Walking C 11 – 20 lbs.
F Sitting O 21 – 50 lbs.
O Hand/Finger Dexterity C 51 – 80 lbs.
O Reach - Outward O Over 80 lbs.
N Reach – Above Shoulder O Push / Pull Requirements Climb – Ladder Use O 10 lbs.
or less F Crawl N 11 – 15 lbs.
F Squat or kneel O 16 – 40 lbs.
O Bend O 41 – 80 lbs.
O Twist O Over 80 lbs.
N N (Not Applicable) Activity is rarely required or is not applicable to this occupation.
O (Occasionally) Required up to 33% of the time (0 to 2 ½ hours/day) F (Frequently) Required between 33% to 66% of the time (2 ½ to 5 ½ hours/day) C (Constantly) Required more than 66% of the time (5 ½ hours or more/day) • Customer Focus – Establish and maintain effective customer relationships.
Seek to understand customer needs and deliver solutions that meet customer expectations.
• Accountability – Follow through on commitments.
Take personal responsibility for decisions, actions, and failures.
• Collaboration – Cooperate with others to achieve shared objectives and get work done.
Consider interests of others as well as one’s own.
• Instill Trust – Show consistency in word and action.
Treat others with respect.
Operate with honesty and integrity.
• Business Insight – Identifies trends, opportunities and threats and uses this knowledge to strategically guide actions.
Apply knowledge of business and the marketplace to advance corporate initiatives.
• Plans and Aligns – Plans and prioritize work to meet commitments aligned with corporate goals.
Anticipates problems.
Develops contingency plans.
Tracks and manages progress of work.
• Attracts and Develops Talent - Attracts and selects diverse and high caliber talent to meet the teams’ needs.
Closes talent gaps by recruiting and developing the right balance of internal and external candidates.
Places a high priority on developing others through coaching, feedback, exposure, and stretch assignments.
Aligns associate career development goal s with organizational objectives to plan developmental moves.
• Situational Adaptability – Adapt approach and demeanor in real time to match shifting demands of different situations.
Readily adapts personal, interpersonal, and leadership behavior.
Just Picture It! A career at LL Flooring! At LL Flooring, our vision is to become customers' first choice in hard surface flooring by providing the best experience from start to finish.
Your contributions as a LL Flooring teammate will leave a lasting impression with our customer as they find FLOOR LOVE.
With over 437 stores nationwide and two distribution centers, the career opportunities at LL Flooring are endless.
If you're customer obsessed, seize the opportunity, and apply today! At LL Flooring, we are committed to being a company that delivers an inclusive, diverse team and culture which understands, values, and adapts to the needs of our associates and customers.
LL Flooring is an equal opportunity employer.
LL Flooring does not discriminate on the basis of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
If you need assistance or to request a reasonable accommodation due to a disability, related to the search for employment opportunities or to complete an application, please contact us at recruiting@llflooring.
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To find out more click here, CCPA Supplemental Notice.