Clearance Level
Interim Secret
Category
Help Desk
Location
Patuxent River, Maryland
Onsite Workplace
Public Trust: None
Requisition Type: Pipeline
Your Impact
Own your opportunity to work with the largest government agency in the nation.
Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Job Description
Transform technology into opportunity as a Help Desk Specialist with GDIT.
A career in enterprise IT means connecting and enhancing the systems that matter most.
At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator.
As a Help Desk Specialist, you will help ensure today is safe and tomorrow is smarter.
Our work depends on Help Desk Specialist joining our Joint Strike Fighter (JSF) F-35 IT program at Patuxent River, MD.
The Joint Strike Fighter (JSF) F-35 IT program support contract provides knowledge-based, information assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO).
Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.
**This position is contingent upon position funding.
**
HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT
Provide technical assistance to computer users.
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled.
Includes problem recognition, research, isolation, resolution, and follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
WHAT YOU’LL NEED TO SUCCEED:
Security Clearance Level: Secret clearance
Required Experience: 5 years
Required Certifications: IAT Level II Baseline certification; Beginner/Novice level industry certification from one of the following: Microsoft, HDI, CompTIA or relevant technology.
Education: AS/AA degree in Computer Science, Information Sciences, or related IT discipline.
Required Technical Skills: Help Desk Tier 1 operations.
Location: Onsite at Patuxent River, MD.
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
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